FAQs
Steelwater Gun Safes has created this section to informative documents and third-party resources to assist you in finding the essential information you need to understand more about gun safes.
Where are you located?
We have two distribution warehouses, one on each coast to provide fast free shipping to most locations.
Are your gun safes waterproof?
Our safes are not “waterproof”. Most of our models however will sustain water spray from an overhead sprinkler system and/or from a fire hose.
Can my gun safe be secured to the floor or ground?
Yes, Steelwater Gun Safes come with (4) pre-drilled 1/2″ anchor holes . The proper bolts for anchoring to wood or concrete can be purchased separately with the safes. We highly recommend securing your Steelwater Gun Safe to the floor not only for added security but for safety and warranty purposes.
Do you make custom safes?
No, we do not manufacture custom safes.
Do you have any models that the door swings to the left when in the open position?
No, we do not carry any models that have a left swinging door.
Are your gun safes refurbished?
No, all of our safes are brand new and have never been sold.
Do you have any 'scratch and dent' specials?
Yes, scratch and dent specials are available. Please call 866-278-8022 to check availability.
Gun Safes Locks
What is the warranty on your electronic locks?
We warranty the electronic locks for a period of 90 days.
Do our Gun Safes have a Bypass Code?
The digital locks on our Steelwater Gun Safes do not have a bypass code due to the bypass key lock. A bypass code cannot be released regardless of who asks or demands a bypass code. There is no need for a bypass code as the bypass key will allow access if the keypad fails or if the codes have been lost or forgotten. If a key is needed, the original purchaser on file must send us proper identification before a key can be purchased from us. If the safe has been sold to a new owner, a licensed locksmith may order the key for the new owner once the new owner has been verified. Our bypass key lock is protected with drill resistant hard plate and an internal relocking device so that it does not lessen the security of the safe.
Payment Options and Discounts
Do you have wholesale prices?
At this time we do not have wholesales prices.
Do you offer a discount on multiple gun safe purchases?
Yes. All multi-safe purchases are handled on a case by case basis based on stock, quantity, etc.
Do you take personal checks, money orders or cashier checks?
Yes. The gun safe WILL NOT be shipped until check is received and payment clears the bank approximately 7-14 business days. If you are interested in paying with one of these options, please select 'Pay by Phone' at Checkout.
Shipping, Tracking and Installation
Your shipping is free, does that include inside delivery?
Our free shipping does include garage delivery when available. Please read our “Shipping Policy” for additional details and exclusions.
How do I move my gun safe inside my house?
We recommend that you contact a local moving company to have your safe moved in your house/office. They will have the tools, experience and manpower to move your safe.
Can I pick the gun safe up from your warehouse?
Yes, please call 866-278-8022 for local pickup in North Augusta SC.
How do you track your order?
After your order has been received and processed, you will be sent an e-mailed containing the carriers name and a tracking number. If you do not receive a tracking number you may call us and we will provide you a tracking number over the phone along with track your order for you. Also see our Shipping and Returns for complete details.
Returns
Please see our Shipping and Returns page for complete details.
