Shipping & Return Policy
Shipping and Inspection Details
FREE SHIPPING: A full sized tractor trailer (18 wheeler) must be able to park at the end of driveway safely and be able to safely exit the delivery location. The driver will then lower the product down to the ground and move it as far as possible with a pallet jack and from this point it will be the buyer’s responsibility to move it further. The driver will only move the safe as far as into a garage and the driveway must be paved, short, and fairly level to attempt garage delivery. Delivery vehicle will not drive up driveway. If the delivery location is not accessible by a tractor trailer the buyer must make accommodations to pick the safe/file cabinet up at another accessible location. The product may not be canceled or refused due to delivery complications. If the product is canceled or refused due to delivery complications the buyer will be subject to the Return Policy stipulations and shipping charges to and from our warehouse and a 15% restocking fee will be deducted from the amount of the refund. The delivery company only delivers Monday through Friday between 8am and 5pm. Extra fees may apply for some areas such as remote locations, islands, ferry access only, toll roads, highly dense cities, etc….and we will contact you if your location is within these areas. Call or go to the website for details pertaining to the Return Policy or if you need other shipping options.
Unsatisfactory returns will be accepted for a period of 14 days from the day the safe is received. All safes must be returned in the original box with all packaging material, they also must be properly secured for shipping to help prevent any damages while being returned to the warehouse. All returns must be properly packaged and placed in an easily accessible area, not inside the house, in order for the freight carrier to pick up the safe. Customers will be responsible for all shipping fees to the address of delivery and shipping fees back to the warehouse. Please note that all fees paid for the installation of a dehumidifier are non refundable. All returns are subject to a 15% restocking fee. Additional fees may be assessed if a safe is not returned in the original packaging and/or has been damaged during the return shipment back to the warehouse. At no time will Steelwater Gun Safes be responsible for the removal, installation, or packaging of any safe that is being returned for any reason. All charges will be determined by Steelwater Gun Safes but will be fair and considerate to the buyer.