Shipping policy

 

SHIPPING DETAILS: Once the item has reached the final delivery terminal, the delivery company will contact you and you will have 2 business days in which you will be required to set the delivery appointment. The person who purchased the Steelwater Safe must be present at the delivery location at the time of the scheduled delivery. The recipients signature must be present on the drivers copy of the delivery receipt and any notes of damage must also be on the drivers copy of the delivery receipt for claims purposes.  A full-sized tractor trailer (semi with up to a 53’ trailer) must be able to navigate the roads to your location, park at the end of your driveway safely, and be able to exit the delivery location.  The driver will then lower the item down to the ground and move it as close as possible with a manual pallet jack.  From this point, it is the buyer’s responsibility to move the safe from this location.  Garage delivery is not guaranteed and will be performed only “if possible”.  Garage delivery will only be attempted if the driveway is paved, relatively short, and fairly level.  The delivery company will not drive up the driveway or onto private property regardless of the size of truck used.  If the requested or preferred delivery location is not accessible for the delivery company, the buyer must make accommodations to pick up the safe at a suitable location approved by the delivery company the day of delivery or within 2 business days after contacted by the delivery company.  NOTE: If the scheduled delivery appointment is missed, you must be available for redelivery within the following 2 business days.  The item cannot be canceled or refused due to delivery issues.  If the product is canceled or refused due to delivery issues, the product will be returned to our location and the shipping charges plus a 15% restocking fee will be deducted from your refund amount.  Call for further details and/or other delivery options such as smaller truck availability and guaranteed delivery date service.  The delivery company only delivers Monday through Friday between 8am and 5pm excluding holidays.  A specific time cannot be requested, but the delivery company will provide you with an estimated delivery window.